Fragile products: safe delivery and installation, from TVs to fridges

The short answer

With delicate products such as TVs, fridges and air conditioners, the two critical moments are transport and installation. For Zorlu Digital Plaza Black Friday orders, delivery and installation are carried out by the Hızlı O team; your part is to check the box and the product during delivery and report any visible damage straight away.

Below you'll find what to watch for with each product group, plus a short delivery-day checklist.

What Hızlı O does on delivery

Delivery, installation and payment collection for campaign orders are all handled by Hızlı O. Delivery is free to anywhere in North Cyprus, with a target time of 24 hours. After you order, our sales representative calls you to confirm it.

• Brings the product into your home and installs it (TVs, air conditioners, large appliances)
• Split AC installation includes 3 m of copper piping and 3 m of drain hose
• Collects payment if you pay cash or card on delivery
• Products are EU models supplied with a BS-type (UK 3-pin) plug or BS adapter

TV panels

Modern TV panels are very thin and sensitive to pressure. Carried flat, the screen can flex under its own weight, which is why manufacturers recommend transporting a TV upright in its box and lifting larger screens with two people, holding the frame.

• Keep the box upright and don't stack anything on it.
• Never press on the screen; lift by the frame and body, not the panel.
• Follow the user manual when attaching the stand.
• Remove protective films only once installation is finished.
• Clean with a dry microfibre cloth; never spray liquid directly onto the screen.

Fridges and freezers

Fridges and freezers should be transported upright. If the appliance was laid down in transit, you need to wait before plugging it in so the compressor oil can settle; manufacturers generally recommend waiting a few hours — check the user manual for the exact time. The manual may also suggest a short wait for appliances moved upright.

Glass shelves are sensitive to knocks and sudden temperature changes. Hold them with both hands when removing them, and don't wash a cold glass shelf in hot water.

• Check the door seal, cabinet and doors for scratches or dents.
• Make sure the interior accessories (shelves, drawers, egg tray) are all there.
• On first start-up, don't put food in until the interior has cooled.
• Leave the ventilation gap at the back and top given in the manual.

Air conditioners

A split AC is a sealed system in which refrigerant circulates between the indoor and outdoor units. Connecting the pipes correctly, checking for leaks and setting the drain at the right gradient all take expertise, so professional installation matters. In our campaign, AC installation is included in the price.

Portable air conditioners also contain a compressor; manufacturers generally recommend moving them upright and waiting for the time given in the manual before switching on.

• Decide in advance on the balcony or wall for the outdoor unit.
• Think about where the condensate water will drain.
• If you think you'll need more than 3 m of piping, mention it when your order is confirmed.
• After installation, test the unit in cooling mode while the team is still there.

Coffee machines and small appliances

The glass carafe of a filter coffee machine is one of the most fragile items in any box. Take it out separately when unpacking and don't set it down on a hard surface. On capsule machines, the water tank and drip tray are delicate; on airfryers, it's the non-stick basket.

• Before first use, follow the cleaning or empty-run steps in the manual.
• Don't use metal forks or spoons on non-stick coatings.
• Check that every part is in the box.

Consoles, audio and music gear

Games consoles such as the PS5 Pro, JBL speakers and earphones, DJ gear such as the Denon DJ Prime 4 and Roland electronic drum kits come with lots of small parts and cables. Checking the contents against the list in the manual means you won't discover a missing piece too late.

• Place the console where its vents won't be blocked.
• Don't put pressure on a DJ controller's jog wheels or faders when moving it.
• Allow about 130 × 110 cm of floor space for an electronic drum kit once set up.
• Keep cables, adapters and small parts in the box.

Delivery-day checklist

Taking a few minutes during delivery is the quickest way to sort out any issue:

• Before accepting, check the outer box for dents, tears or damp.
• If there's visible damage, tell the delivery team immediately and take photos.
• Unpack the product while the team is there; check the screen, glass parts and body.
• Check the accessories: remote, BS plug or adapter, user manual, warranty card and invoice.
• After installation, switch the product on and test it.
• Report any problem the same day, with photos, on WhatsApp to +90 548 878 31 31.

Returns and warranty, plainly

In the Black Friday campaign, returns are accepted only for products with a factory (manufacturing) defect; products without a factory defect cannot be returned. That's why the visible-damage check at delivery matters: spotting and reporting an issue on the spot makes everything easier.

Every product comes with a 2-year warranty backed by Zorlu Digital Plaza. Full details are on the Distance Sales Agreement page.

Frequently asked questions

The questions we hear most about delivery and installation:

• Do I pay for installation? No, delivery and installation are included in the price.
• Can I plug the fridge in straight away? If it was laid down in transit, manufacturers generally recommend waiting a few hours; see the user manual.
• What if the box is damaged? Tell the delivery team immediately, take photos and report it on WhatsApp.
• Can I return it if I change my mind? No; in this campaign, returns are accepted only for factory defects.

Shop with confidence

Our Black Friday 2026 campaign opens on bf.zorlu.digital on Thursday 26 November at 23:59 and runs until Monday 30 November at 23:59 (North Cyprus time). Products and prices are revealed at launch; delivery and installation are free within 24 hours anywhere in North Cyprus (TRNC), and every product comes with a 2-year warranty. Questions? WhatsApp us on +90 548 878 31 31.