Frequently asked questions

The campaign runs on bf.zorlu.digital from 26 November 2026 at 23:59 to 30 November 2026 at 23:59 (North Cyprus time). Products and prices stay hidden until launch; sign up in advance and we'll let you know as soon as it opens.

No. Black Friday products are sold only through our online store, bf.zorlu.digital. Once you've placed your order, a sales representative will call you to confirm it.

Delivery is free. The target delivery time is 24 hours to anywhere in North Cyprus, including Lefkoşa (Nicosia), Girne (Kyrenia), Gazimağusa (Famagusta), Güzelyurt, İskele, Lefke, Karpaz and Mesarya. Deliveries are handled by Hızlı O.

Yes. Home delivery and installation are included in the price. Products such as air conditioners, TVs and large appliances are installed on site by Hızlı O's expert team. Air conditioner installation includes 3 m of copper piping and 3 m of drain hose.

Cash or card on delivery, bank transfer (EFT/IBAN/UBAN), or card payment via a secure online link. Payments are collected by Hızlı O.

Our products are EU-market models. To fit the 3-pin sockets used in North Cyprus, they are supplied with a BS-type (UK 3-pin) plug or a BS-type adapter.

No, instalments are not available in the Black Friday campaign. You can pay by card in a single payment, in cash, by bank transfer (EFT) or via an online payment link.

No. The site never asks for your card number, expiry date or CVV. If you choose to pay online by card, we'll send you a secure payment link; if you pay on delivery, a card terminal is used.

Yes. Every product in the campaign is covered by the 2-year warranty backed by Zorlu Digital Plaza and is delivered with an invoice, in its original box.

Zorlu Digital Plaza is the authorised Samsung and LG dealer and service provider in North Cyprus. For on-site service and maintenance, you can get support from Zorlu Plus Technical Service (zorluplus.com/servis).

Every visitor gets one spin. You could win a gift such as a mug, an emoji bag or a screen-care kit, or an extra discount coupon. Discount coupons are valid when you pay in cash or by card on delivery.

Yes. Most campaign products are available in limited numbers. Products labelled “Last one” have just one unit in stock, and it goes to whoever completes their order first.

Returns are accepted only for products with a manufacturing (factory) defect; products without a factory defect cannot be returned. To report a defect, contact us via WhatsApp or email. You'll find the details on the Distance Sales Agreement page.

For questions about your order, email siparis@zorlu.digital; for support, email support@zorlu.digital. You can also reach us on WhatsApp at +90 548 878 31 31.

Every product page lists height × width × depth in centimetres, with a dimension drawing. Compare those figures with the space where it will stand and with the narrowest door, staircase or lift it has to pass through, remembering that the packaged product is a few centimetres larger. If you're unsure, send your measurements on WhatsApp to +90 548 878 31 31.

A TV's size in inches is the screen's diagonal, corner to corner, and one inch is 2.54 cm. Roughly, 32 inches is 80 cm, 43 inches 109 cm, 50 inches 127 cm, 55 inches 139 cm and 65 inches 165 cm. The screen's width is less than the diagonal: a 55-inch screen, for example, is about 122 cm wide excluding the bezel.

Fridges and freezers should be transported upright. If the appliance was laid down in transit, manufacturers generally recommend waiting a few hours before plugging it in — check the user manual for the exact time. Once it's running, it's also best not to put food in until the interior has cooled.

Before accepting, check the box for dents, tears or damp; then unpack the product while the team is there and check the screen, glass shelves and body. Tell the delivery team about any visible damage immediately, take photos and report it on WhatsApp. This check matters because, in this campaign, returns are accepted only for factory defects.

A rough guide for a standard ceiling height: 9,000 BTU for 15–20 m², 12,000 BTU for 20–30 m², 18,000 BTU for 30–45 m² and 24,000 BTU for 45–60 m². Consider one size up for sunny rooms, top-floor rooms or rooms with large windows. There's more detail in the air conditioner BTU guide on our blog.

Our products are EU-market models supplied with a BS-type (UK 3-pin) plug or BS adapter to fit the sockets used in North Cyprus. For hot summers, check the climate class in a fridge's specifications: class ST is designed for room temperatures up to +38 °C, and classes T and SN-T up to +43 °C. For air conditioners, choosing the right BTU for your room is what counts.